OverviewSince polo packaging offers a customized packaging solution that is manufactured on the customer’s directions. In case of any faulty product, the customer must inform the company within 3 business days after receiving it.
Before returning the product be sure that the product must not be used and have the same condition that you received it.
Product should also be wrapped in original packaging.
Furthermore, the receipt or proof of purchase is also needed.
Any product if not found in original condition, damaged or missing will not refunded.Any product that is claimed after 3 business days will also not be considered for refund.
Company-Side Errors
If an error occurs from the company side and it got confirmed, we’ll take complete responsibility for reprinting or entire order.
Company’s decision regarding the defect and responsibility is
Furthermore, the client has to provide defect proof i.e. digital photos that’ll help us in the reprinting process.
Client-Side Flaws
If it is confirmed that the issue falls from customer’s side, order will not be considered for refund.
Terms for Order Cancellation
Once the proof is approved by the customer, printing instructions are immediately forwarded to the press.
Customer can cancel the order within 4 hours after proof approval.
If an order cancellation request is received after possessing, 5% cancellation fee will be charged.
After processing, cancellation request must be received within 12 to 24 hours.
Once the order is sent to press, no refund or cancellation request will be approved.
Note: In case of any query regarding refund, return or cancellation policies feel free to contact Polo packaging through online chat support, call +1(910)994-6969 or email support at [email protected].
