Overview

Since polo packaging offers a customized packaging solution that is manufactured on the customer’s directions. In case of any faulty product, the customer must inform the company within 3 business days after receiving it.

• Before returning the product be sure that the product must not be used and have the same condition that you received it.
• Product should also be wrapped in original packaging.
• Furthermore, the receipt or proof of purchase is also needed.

Any product if not found in original condition, damaged or missing will not refunded.

Any product that is claimed after 3 business days will also not be considered for refund.

Company-Side Errors

If an error occurs from the company side and it got confirmed, we’ll take complete responsibility for reprinting or entire order.

• Company’s decision regarding the defect and responsibility is
• Furthermore, the client has to provide defect proof i.e. digital photos that’ll help us in the reprinting process.

Client-Side Flaws

If it is confirmed that the issue falls from customer’s side, order will not be considered for refund.

Terms for Order Cancellation

• Once the proof is approved by the customer, printing instructions are immediately forwarded to the press.
• Customer can cancel the order within 4 hours after proof approval.
• If an order cancellation request is received after possessing, 5% cancellation fee will be charged.
• After processing, cancellation request must be received within 12 to 24 hours.
• Once the order is sent to press, no refund or cancellation request will be approved.

Note: In case of any query regarding refund, return or cancellation policies feel free to contact Polo packaging through online chat support, call +1(910)994-6969 or email support at [email protected].